Communication & Office Hours

Good communication helps me stay organized, follow your dog's progress, and provide consistent guidance.

Why I Don't Use Text Messaging

I know texting is convenient for you, but it isn't an effective way for me to manage individual client cases and the volume of business I currently have. I do not have an assistant!

Your dog's history, previous recommendations, and progress need to be organized and accessible. Text conversations make that difficult.

When to Expect a Response

Emails are reviewed during regular business hours as my consultation schedule permits. Messages received outside office hours will be reviewed during my next available office hours.

Email is not monitored continuously. Direct email support depends on the service or program you've selected.

Your Dog's Documentation

When appropriate, I'll create a private Google Drive folder to help organize information related to your dog's wellness plan.

Depending on your consultation, this may include:

• Veterinary records and laboratory results
• Diet and supplement information
• Food journals and progress notes
• My recommendations and wellness strategies
• Documents, photos, or records I've requested

You may be asked to upload specific records before or during our work together. Please also retain your own copies of important documents and recommendations.

Understanding Your Consultation

Every consultation includes my professional time, experience, and individualized attention. What happens before and after our appointment depends on the service you've selected.

Questions, Changes & Additional Support

I understand that new questions come up. Your dog's needs may change, and sometimes a strategy needs to be reconsidered.

Clarifying an existing recommendation is different from evaluating a new health concern, researching a different product, or developing a new protocol.

When a request falls outside the scope of your original consultation or included support, I'll let you know so we can determine whether additional consultation time is appropriate.

Your Role in the Process

My role is to educate, guide, and recommend. Your role is to make the decisions you feel are appropriate, implement the recommendations you choose, observe your dog, and share relevant progress during our scheduled time together.

Every dog is an individual, and outcomes depend on many factors. No specific result can be guaranteed.

Each consultation focuses on the dog identified during scheduling. Additional dogs may require separate consultation time or an adjusted package.

Product Guidance & Partnerships

Over the years, I've carefully selected the foods, supplements, herbs, essential oils, and wellness products that I trust and recommend through Well Oiled K9.

My recommendations focus on products and brands I know, use, and work with professionally. You're always free to choose where you shop and which products you use.

However, researching unfamiliar products, comparing multiple alternatives, or adapting a strategy around products outside my established recommendations may require additional consultation time.

Our Private Facebook Community

Eligible clients may receive access to my private Well Oiled K9 Facebook community as an additional educational resource.

This is a place to continue learning, ask general questions, explore holistic wellness topics, and share experiences with other pet parents.

I want this to be a welcoming environment where one person's question can help many others.

Your support of my affiliate partners helps me continue offering this community and its educational resources.

Appointments & Scheduling

Consultation time is reserved specifically for you. Please make every effort to attend your scheduled appointment and provide advance notice if you need to make changes.

For multi-session programs, follow-up calls must be scheduled and completed within the stated program duration.

Scheduling changes, missed appointments, and cancellations are subject to the terms provided with your booking.